Question
1. The expected time to complete processing by TSA security at San Jose airport (SJC) is 15 minutes. The average number of people in process
1. The expected time to complete processing by TSA security at San Jose airport (SJC) is 15 minutes. The average number of people in process by TSA security staff at San Jose airport (SJC) is 120. At what rate (in passengers per hour) are passengers processed by TSA security staff at San Jose airport (SJC)?
2. Which of the following statements is most likely to be correct?
a. Assigning tasks with similar processing times and/or similar cognitive requirements to employees may reduce service time variance.
b. Perceived waiting times are longer than actual waiting times.
c. Customers usually do not prefer a self-checkout option, because it takes longer.
d. Automation usually does not reduce service time variability.
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Operations Management For Competitive Advantage
Authors: Richard B. Chase, F. Robert Jacobs
11th Edition
72983906, 71115528, 9780071115520, 978-0072983913
