1. The fleet manager has made this request to you in front of your staff in an informal way, saying you scratch our back, well scratch yours with a big smile. How do you react to this situation? What would you say at the time (in front of your procurement team) and what would you say later to them and/or the fleet manager? Please explain your rationale.

2. What are the lessons that can be learned from this situation? What would you say to a staff member who came into your office afterwards and stated they were uncomfortable in extending this favor to the fleet department? What words would you use and what example (and standard) would you hope to set for ethical behavior?