1. The level of de-coupling implemented by a cost leader is typically high.

a. True b. False

2. If one department in the company has extremely high labor costs, it should be outsourced immediately to improve the company's overall profitability.

a. True b. False

3. Service providers will never intentionally design an experience to be negative or emotionally upsetting.

a. True b. False

4. Continuity describes the time aspects of experience as they relate to the individual.

a. True b. False

5. Validating the model and running experiments are considered a crucial phase in a simulation study.

a. True b. False

6. Activities that have a high degree of variance are not good candidates for outsourcing.

a. True b.False

7. High levels of job specialization related to high task efficiency increase both task and process speed.

a. True b. False

8. Organizations such as Outward Bound rely heavily on the continuity element of time.

a. True b. False

9. The method of supply in a service economy is "inventoried after produced".

a. True b. False

10. Mutability should satisfy accessibility and visibility criteria, promote participation, and avoid chaos.

a. True b. False