1) The movement of materials, information or people within an operation can be visually represented using a:

a) Five Whys Analysis

b) Process Map

c) Cause and effect diagram

d) None of these

e) Pareto analysis

2) A poorly designed operational layout can have a number of adverse affects. Which of the following is least likely to be a problem caused by poor layout

a) Difficulty in managing operations

b) Excessive process times

c) Overlong or confused flow of materials

d) Customer queues

e) Excess capacity

3) The layout of a department store often consists of a number of 'shops within a shop'. This layout most closely resembles which generic layout?

a) Functional layout

b) Cell layout

c) Fixed-positional layout

d) Product Layout

e) Mixed layout

4) From high variety to low variety, which is the correct order of layout types

a) Fixed position, functional, cell, product/line

b) Fixed position, functional, product/line, cell

c) Cell, product/line, functional, fixed position

d) Cell, fixed position, functional, product/line

e) Fixed position, cell, functional, product/line