1. The network administrator is often involved in selecting and implementing network security measures such as firewalls and access codes. a. true b. false Q2. A ____ is any manipulation of data, usually with the goal of producing information. a. decision b. process c. problem d. system Q3. Technically, storing a library of millions of volumes on optical discs is inconceivable. a. true b. false Q4. A company that undertakes reengineering along with implementing a new SIS can always tell whether the SIS was successful. a. true b. false Q5. The essence of strategy is ____, so competitive advantage is often gained when an organization tries a strategy that no one has tried before. a. change b. innovation c. moving d. work Q6. The advantage of product differentiation is usually achieved through advertising. a. true b. false Q7. Business competition is no longer limited to a particular country or even a region of the world. a. true b. false Q8. With the proper technology and management methods, it seems that some energetic people can gain ____ where others have been hurting. a. enhanced service b. impressive performance c. massive automation d. strategic advantage Q9. Minimizing ____ is key to maintaining a competitive edge: it leaves competitors insufficient time to introduce their own products first. ISs can contribute significantly to this effort. a. lead time b. market time c. production time d. tracking time Q10. Customers appreciate the discounts that many companies offer for accepting statements and paying bills online. a. true b. false Q11. CAD systems process data to instruct machines, including robots, how to manufacture parts and assemble a product. a. true b. false Q12. ERP packages are always quite simple. a. true b. false Q13. Because ____ packages are not tailored to the needs of specific clients, they often require adjustment and fine-tuning for specific organizations. a. ERP b. GDP c. GM d. Standish Q14. As the performance of PCs steadily improves, computers that in the past were classified as midrange computers are now marketed as ____. a. laptops b. PC servers c. PDAs d. tablet PCs Q15. In a typical configuration the total RAM capacity is less than total ROM capacity. a. true b. false Q16. ____ causes pain in the forearms due to swelling and pressure on the median nerve passing through the wrist. a. Carpal tunnel syndrome b. CVS c. Tunnel syndrome d. RSI Q17. A standard group of eight bits makes up a byte. a. true b. false Q18. Taking breaks does not appear to help prevent either RSIs or eye strain. a. true b. false Q19. A standard group of eight bytes makes up a bit. a. true b. false Q20. When productivity tools are integrated into a software suite, the documents created can be interdependent using technologies such as ____. a. dynamic link library (DLL) b. static link library (SLL) c. object linking and embedding (OLE) d. object-oriented programming (OOP) Q21. UNIX operating systems have a reputation for being highly stable. a. true b. false Q22. Word processors, electronic spreadsheets, Web browsers, project management tools, collaborative work programs, and many other types of ____ are software that runs on computers and enables workers to produce more products and services in a given amount of time. a. system tools b. programmer tools c. productivity tools d. protocol tools Q23. System software manages the computer components. a. true b. false Q24. With the advent of 3rd generation languages programmers no longer need to actually write code. a. true b. false Q25. Programs are needed only for some operations a computer conducts. a. true b. false