1. The performance of a desired behavior is reinforced on a(n) ________ when partial reinforcement is used to encourage learning. a. timely basis b. continuous basis c. sequential basis d. intermittent basis

2. The law office of Smith and Smith is one of safety and comfort. Co-workers are friends and there are several office parties. However, everything is not perfect. June has a large family and her salary is just not enough to cover everything. Bill makes the same salary but because he is single and doesn't have many expenses, his needs are met. Sam, a new employee, appreciates the office parties but still feels out of the loop. , most likely to be motivated by interesting projects and opportunities for growth? a. June b. Bill c. Sam d. any of the employees may be equally motivated by interesting projects

4.Mark Ludwig's attempts at becoming a commercial illustrator have led to frustration, despite his desire to improve his creative skills and be productive as an artist. ERG theory, once Mark accepts that he will be unable to become an illustrator, he is MOST LIKELY to ________. a. focus more on his workplace relationships b. start taking bookkeeping classes at the local community college c. increase his level of persistence d. begin displaying dysfunctional behaviors

5.Possible disadvantages of job enrichment include all of the following EXCEPT ________. a. unwanted additional responsibility b. expensive and impossible to do c. reduced efficiency d. repression of intrinsic motivation

6. The primary focus of the job characteristics model is identifying which job characteristics contribute to ________. a. work that is extrinsically motivating b. intrinsically motivating work c. skill variety of workers d. growth-need strength of workers

7. In the job characteristics model, the extent to which a job involves performing a whole piece of work from beginning to end is referred to as ________. a. job crafting b. task identity c. autonomy d. task significance

8.Jerry finds his job as an intensive care nurse very rewarding and challenging. No day is ever the same. Jerry's one complaint is that he does not always find out how his patients after leaving his unit. On a whole, he is satisfied with his schedule. Jerry will MOST LIKELY rank low in what core job dimension? a. task identity b. task significance c. autonomy d. skill variety

9.In the job characteristics model, the extent to which a job has an impact on the lives or work of other people in or out of the organization is referred to as ________. a. feedback b. task variety c. skill identity d. task significance

11. A company hires two new employees. While Ellen is training Seth, she gives him a detailed explanation of what he has to do what he should do if he wants to be promoted in the company. Jenny, who has been working at the company for years, has a very different position than Thomas, the new employee whom she is training. She tells him all about her job and expectations, but has little information to give him on what his job will entail. What is Thomas MOST LIKELY to feel? a. role ambiguity b. work-life linkage stress c. role tension d. role dissension

12. Not having enough work to do, known as ________, can be stressful for employees. a. under load b.slack time c. break time d. job rotation

13. Why do organizations use emotion-focused coping strategies? a. They equip employees with ways to better handle the stress. b. They lessen the workload for employees. c. They make the problems go away. d. They solve some problems but also introduce new ones.