1. The purposes of sales dialogue are to:

A. Clarify the prospective customer's situation and buying processes.

B. Learn how best to take advantage of the customer's buying power.

C. Collect contact information and follow-up via phone or email.

D. Idle chitchat.

2. Results are mixed as to whether sales meets the criteria for a profession on a par with law, medicine or other long-recognized professions like accountant or professor.

A. True

B. False