1) The study of the behaviour of individuals and groups in organizational settings is known as:

a. Organizational theory.

b. Productivity research.

c. Morale research.

d. Human relations.

2) Efficiently planning the organization's capacity needs is an important process for which of the following reason(s)?

a. Insufficient capacity can result in unmet demand.

b. Excess capacity not being used drives up operating costs and is a waste of resources.

c. Once determined, an organization's capacity is not easily or quickly changed.

d. All of these are important reasons to efficiently plan the organizations capacity needs.

3) Operations managers must consider the sequence of operations through which the product must pass, also known as __________, and then consider the assignment of required tasks that is given to departments or even specific machines, workers, or teams, also known as __________.

a. Sequencing; routing

b. Routing; scheduling

c. Sequencing; delegating of function

d. Scheduling; routing

4) All of the following fall under the Classical Theory of Motivation, except:

a. Rotate tasks

b. Break jobs down into component tasks

c. Specify the output to be achieved by a worker performing the task

d. Determine the best way to perform a task

5) Which of the following allows employees to take a three-day weekend?

a. Job enlargement

b. Compressed workweek

c. Job sharing

d. Flextime

6) The difference between morale and motivation can best be described by which of the following?

a. Motivation is influenced primarily by internal factors, while morale is primarily external.

b. Motivation is used to help explain human behaviour while morale describes how people feel about their job.

c. Motivation is influenced primarily by external factors, while morale is primarily internal.

d. Morale is used to help explain human behaviour while motivation describes how people feel about their job.