1- The term "benchmarking" as it relates to the hotel industry refers to a line-by-line analysis of an operating statement, comparing metrics for hotels of similar size or profile.

A) True

B) False

2- When performing a benchmarking analysis of a hotel operating statement, which of the following measures of financial comparison would typicallynotbe used?

A) dollars per available room

B) dollars per occupied room

C) percent of revenue (or departmental revenue)

D) percent or original construction cost

3- In the process of benchmarking for avariableexpense (such as payroll) thetypical metrics usedare "Total Dollars" and "Dollars per Available Room."

A) True

B) False

4- The most commonly used measurement of business success are?

A) profitability and cash flow

B) employee satisfaction

C) customer satisfaction

D) all of the above are commonly used measurements of business success

5- In the hospitality industry, it is typical for a manager to be expected to analyze the profit and loss or operating statement on a MONTHLY BASIS and to explain variations from budget or from the previous year - both positive and/or negative.

A) True

B) False

6- The typical measurement of hotel demand is the room night (RN). When we say that each room night isperishable, we mean that once each room goes unoccupied/unsold for any night, it cannot be "stored away" and then sold on another date.

A) True

B) False

7- Dr. Ricci owns a hotel with 200 guestrooms. On Monday evening, Dr. Ricci's property had 150 out of its 200 rooms occupied. The General Manager (GM) calls Dr. Ricci on Tuesday morning and reports to him that the hotel's occupancy for Monday night was?

A) 25%

B) 50%

C) 75%

D) It is not possible to calculate this result from the data provided

8- The 100-room Fantastic Florida motor lodge accepts only cash for its guests. On Saturday evening the hotel had 90 of its rooms occupied and total cash receipts for the evening totaled $9,000.00. What was the motor lodge's average daily rate (ADR) for that particular evening?

A) $90.52

B) $148.17

C) $100.00

D) $100.33

9- The luxury Swiss Chalet hotel general manager (GM) reported to her owner that the hotel'sOccupancy Indexfor the calendar year 2019 was 1.25. Based upononly this informationalone, whatMUSTbe correct?

A) the Swiss Chalet had higher occupancy than its competitive set in 2019

B) the Swiss Chalet had lower occupancy than its competitive set in 2019

C) the Swiss Chalet had identical occupancy to its competitive set in 2019

D) the Swiss Chalet had 2.5% higher occupancy than ALL of its competitors combined

10- Itispossible for a hospitality operation to be operating at aprofitduring any given month but to simultaneously haveinsufficient cash flowduring that same month.

A) True

B) False