1. The top executives of Diamond Investments have established processes to review the company's financial dealings and communications with customers to make sure everything is legal and honest yet remain focused on profits. These processes are part of the company's

moral obligation.

legal responsibility.

ecocentric management.

ethical climate.

corporate social responsibility.

2. Meyer works for a new start-up technology firm, which has six highly opinionated but very committed employees. The owner of the firm, Zalman, strongly believes that he should make every decision since he is the boss. But Zalman often jumps to conclusions and does not even take time to diagnose the problem at hand because he does not like to ask any of the employees for suggestions. Moreover, Zalman's decisions are usually focused on short-term rather than long-term benefits and costs. At this point, most people in the firm agree that the decision making of the owner is going to destroy the young firm before it really gets started.

The fact that Zalman's decisions are usually focused on short-term benefits and costs rather than the long term is an example of

discounting the future

goal displacement.

vigilant decision making.

the illusion of control.

social loafing.

3. Advocates of corporate social responsibility argue that

organizations have a wider range of responsibilities that extend beyond the production of goods and services at a profit.

it is unethical for unelected business leaders to spend shareholders' money on projects unconnected to key business interests.

organizations' responsibilities are to attempt to satisfy all relevant stakeholders' interests.

organizations' only responsibilities are clearly defined by the laws and regulations imposed upon them.

organizations ought to be profit-seeking and that when they concentrate on this motive, they will benefit society.

4. Which of the following steps in the formal planning process helps managers know if their plan is working?

alternative goals and plans

implementation

monitor and control

situational analysis

goal and plan evaluation

5. Not performing enough analysis, relying solely on one's own expertise, and suppressing conflict during the decision-making process is known as the

bullet effect.

affective conflict.

speed trap.

discounting the future.

framing effect.

6. Aliya and Samuel, managers from different departments at Finger Lakes Financial, are discussing the troubling behavior of an employee. Aliya says that it is the responsibility of high-level managers to take steps to prevent legal wrongdoing by punishing offenders. However, Samuel believes that every individual should take personal responsibility for his or her own behavior and that everyone needs to understand how to do the right thing.

Aliya prefers a(n) ________blank ethics program.

consensus-based

systems-based

integrity-based

compliance-based

associate-based

7. Technology is important to the business world for all of these reasons, except

5G

online customer engagement.

data protection and privacy.

artificial intelligence.

talent exodus.

8. Service means giving customers

larger amounts than what they ask for.

what they want or need, when they want it.

the lowest price.

the best quality.

what they should have.

9. "As CEO, I must mobilize, inspire, and stimulate my executive management team, as well as the entire staff, to continually perform at high levels. I seek to empower my staff through communicating and guiding." The CEO is describing the management function of

decision making.

controlling.

leading.

organizing.

planning.

10. Kate, the manager of Halpern Tooling Company, wants to create a stronger, more positive culture at the company. How might Kate promote and encourage a stronger culture?

Suggest that supervisors review the company handbook with their departments.

Analyze the competitive environment and competitive intelligence of the company.

Benchmark other companies and mimic their culture.

Celebrate and reward those employees who exemplify the Halpern Tooling Company desired culture.

Create a spreadsheet showing that employees are better paid than at other companies.

11. When choosing a phone plan, Felix decides on the first option that meets the company's requirements rather than investigating all available options. This is an example of

framing.

satisficing.

optimizing.

compromising.

maximizing.

12. ________blank is a particular type of outsourcing where companies move jobs to providers in another country.

Offsourcing

Insourcing

Inshoring

Outsourcing

Offshoring

13. ________blank refers to management of the network of facilities and people that obtain materials from the outside, transform them into products, and distribute the products to customers.

Supply chain management

Customer service

Human resource management

Strategic maneuvering

Inventory management

14. Leonardo has just been promoted to manage a staff of 10 people and wants to make a good impression on top management. He recently held his first staff meeting to solve a fairly large problem with the project, but it did not go well. All 10 staff members were there. His goal was to get buy-in from the group, but instead little progress was made.

Leonardo decided to try another meeting because the project deadline was drawing closer, and he began to feel pressure to get something done with his group. He put the agenda out early and felt he was ready to lead the meeting. Shortly after the meeting began, one of his colleagues suggested a new process to use on the project. A second colleague commented favorably on the suggestion. Soon the group was in an animated discussion pointing out all the possible advantages of the process. Leonardo asked for critiques of the idea, but no one wanted to offend the others, so no suggestions were offered. In this meeting, the group was engaged in

discounting the future.

illusion of control.

goal displacement.

satisficing.

groupthink.

15. Methods for adapting the technical core to changes in the environment are known as

environmental scanners.

benchmarking tools.

buffering techniques.

smoothing effects.

flexible processes