1. This practical activity will require you to access and interpret a range of information relating to the operation of your organisation. You may referto business plans, time sheets, progress reports, and other sources for the evaluation of performance. It will be necessary to identify operational problems and hold discussions with your employees about the best ways of achieving organisational objectives. Contingency plans should be created to ensure that such issues have minimal impact. You may use the link below to access the business plan of The Watertower Cafe or you can use your organization's business plan https://www.bplans.com/cafe-bistro-coffeehouse-business-plan/ 2. This practical activity will require you to demonstrate the skills outlined in the learner guide. The first task will be to plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies. Delays and time difficulties Difficult customer service situations Equipment breakdown or technical failure Financial resources Staffing levels and skill profiles Rostering requirements Staff performance Procedural requirements Product development and marketing You will have to monitor and respond to team-based operational and service issues during the operations or activities outlined above. It will then be necessary to complete each of the following organisational records, based upon your experiences and findings during this activity. Performance reports Staff records