1. Three weeks ago, you listed a luxury property which has been heavily marketed via professional photography including video, several websites, social media and printed media such as papers and magazines. The Office Manager has informed you that the vendor hasn't paid any of their contribution and asks you follow this up as a matter of priority.

You go to the file and discover your oversight - you did not have the vendors sign off on the Marketing Plan, nor was it attached to the listing agreement, although you have written 'see attached marketing plan' at both the 'reimbursement of fees - when and how' and the 'property to be advertised / marketed' section.

You have just now called the vendors asking for payment and they refuse, stating that they didn't sign anything which makes them responsible for payment and you have mislead them into thinking the commission was inclusive of marketing.

What do you do and why, quoting any relevant legislation?

2. Your landlord has given you a number of units to lease in the same block. The lowest priced one has been successfully leased but the landlord doesn't want the cost of a new signboard (which shows 'units starting from $...).

What do you do (bearing in mind legislative requirements) and why?

3. You have been marketing a luxury property for three weeks but have received very little response. Your vendor only agreed to partially fund the advertising and this has already been exhausted. You need to approach them for more investment to the advertising.

Compile an email, providing your reasons why they should contribute.

4. What is the best way to prepare and respond to buyer's enquiries on the day of the auction?

5. On behalf of the landlord you have given the long term tenant 30 days to terminate the tenancy at the end of the fixed term. The tenants have been excellent up until now, however, their direct payments have ceased and they are not responding to emails, sms or phone calls.

You attended an outgoing inspection with the tenants and found that there was damage to the garage door. They say it was caused by the removalists, which is the tenant's responsibility as they employed them. Everything else was in excellent condition. It is now five days later, the door has not been repaired but you are notified by the Bond Board that the tenant has lodged a claim for their bond to be returned.

Task 1

Compile an email to the tenants explaining to them that they have not yet repaired the door and they need to repair the garage door in the first instance, otherwise the landlord will dispute the claim.

Ensure you reference your state's bond rental authority processes in the email.

6. ask 2

The tenants have only occupied the property for the past four months but are now 18 days in arrears. Originally they nominated a bank account for direct debit but that has now been closed. In In addition to this you carried out a periodic inspection two weeks ago where you found the property had some cleanliness issues (eg. greasy stove & exhaust). You arranged to re-inspect after cleaning but when you arrived for your designated appointment the tenants were not at home and have installed new deadlocks to which you do not have a key for access.

a) What would you do according to the legislation and office policy & procedure?

b) Compile an email to these tenants based on your answer above.

c) Compile an email to your landlord based on the above scenario and your expected outcome.

7. Task 3

A) Search the sites relevant to Victoria. Locate and complete the Termination Notice for the following scenario.

Landlord: Kevin Shaw & Maree Shaw

Tenant: Thomas Beck & Catriona Call

Property: 7 Chellaston Close, Country Town, 3451

Lease Commenced: 27 May 2019

B) Upload your completed forms to this assessment.

C) Prepare an outgoing report for a 1 bedroom, 1 bathroom studio apartment where the tenant has been in residence for the past few years. Use your imagination for what you would consider to be fair wear and tear over this time.

8. To demonstrate competency in this unit, you will need to do (3) three tasks:

(1.) Research and develop one prospecting strategy for a geographical area, including:

• property demand in the area
• socio-economic climate for the area
• growth expectations for the area
• prospecting strategies

(2.) Develop a report on the optimum capacity of an agency, including:

• current agency profile and forward projections for agency
• maximum/minimum property management scope and scale
• resources required to manage properties

(3.) Develop a report with recommendations to adjust property management portfolio mix.

Templates have been provided to assist you in the completion of these tasks and should be returned to your assessor once completed. Refer to the Research and Report template to complete this task.

You may use an example real estate or the real estate agency below:

"John Albert Rogers, with over 25 years' experience in the property and finance industry, established Albert Property and Finance Group in 1990 to offer a professional and totally comprehensive property service to those clients who wanted the benefits of dealing with one dependable point of contact through all facets of property transactions.

Albert Property's mission to provide continuous service of the highest quality in real estate.

The company have always fostered long-term business relationships by meeting their clients' specific needs in ways which are individual, innovative and commercially sound. They offer a wide range of services including:

• Property and Sales Advice
• Market assessment and analysis
• Rural property assessment
• Development feasibility studies
• Acquisition of development sites
• Sales, purchase & leasing of residential, commercial and industrial properties
• Property and asset management
• Land & property auctions
• Stock and station

The organisation is one of the most qualified, experienced and dedicated sales teams in Australia, and with sales in excess of $700 million per year, and an extensive portfolio of properties they manage."

9. You are required to prepare a presentation to a real estate client.

Prepare a documented presentation plan for your presentation.

Choose a presentation format and delivery from the following that you think will be suitable for your

subject and purpose. For example:

a. Advertising copy

b. Verbal presentation

c. Storyboards

d. Direct marketing copy

e. Audio

f. Video

• What type of presentation will you be delivering? What is the topic? How long will it be?
• Who is your target audience and outline what research you have undertaken to establish who they are and provide a summary of their typical characteristics? (geographic, demographic, psychographic, behavioural)?
• What are your primary objectives? Be sure they are specific, attainable and measurable (SAM).
• What are your secondary objectives? Apply the SAM principle.
• Outline the structure of your presentation.

(1.) A - 'What's in it for me" principle (WIFM) requirements and benefits. How will you open your presentation? How will you establish your "Ethos" (credibility).

(2.) I - Build interest in the body of your presentation. How will you achieve this? How will you use a problem and solution format?

(3.) D - Explain what you will do to give your presentation "Logos" (logic). What forms of evidence do you intend using? How will you ignite the emotive "Pathos" side to motivate your audience? What motivating techniques will you use?

(4.) A - Ending your presentation with a call to action! How will you inspire a strong call to action from your audience?

(5.)Give examples of some questions your audience may ask you, and which you may use in relation your presentation which can assist you with obtaining feedback?

(6.)What visual aids will you be using? What resources will you need?

10. You are to practice and deliver the presentation you have prepared for in the previous activity. make a copy of materials, resources / visual aids used.

11. You are to practice and deliver the presentation you have prepared for in the previous activity. make another copy of materials, resources / visual aids used.