1	" Throught careful monitoring of the financial budgets of a firm , managers can detect potential problems that can happen in reaching their fanancial goals and take actions to stop the problems.';
	Which management function explains this statement ?
	Controlling
	Planning
	Organising
2	A group of specialists that work in the laboratory of a large teaching hospital has decided that they should explain to students why a specific procedure is being perfomed even thought no hospital rule tells them to :
	What type of team charateristic explains this situation ?
	Team unity
	Team development
	Team norms
3	What is the communication barrier in which a person only perceives what he disires to and sets aside or ignores other perceptions or viewpoints ?
	Suspicion
	Selective perception
	Disruption
4	What are three decision making enviroment ?
	Certainly,uncertainly and risky
	Certainly,risky,complicated
	Certainly,uncertainly and complicated
5	Which refers to a systematic evaluation of an individual with respect to job performance and his potential for development ?
	Training
	Perfomance appraisal
	Selection
6	What are the FOUR factors that influence organisational structures ?
	Organisational strategy,size of the organisation,technology and employee behaviour
	Organisational strategy,size of the organisation,technology and environmental factors
	Organisational culture,size of the organisation,technology and environmental factors
7	In the Managerial Grid by Blake and Mouton,which management style has a high consideration on productionand a low consideration on people ?
	Country club management
	Authoritarian
	Impoverished leadership
8	" This need exists at the lowest level of the hierarchy.These needs are necessary to maintain life such as oxygen .food and water ".
	Physiological need
	Esteem need
	Social need
9	why is normative control important ?
	It uses the measurement of ovservation towards the behaviour of employees or output produced to evaluate work perfomance
	This is a method that is based on norms and behaviours which are formed and agreed by the work group
	It arranges the behaviour of employees ans results through norms and beliefs shared together among all the members within the organisation
10	which og the following are the three types of encouragement needed for a creative work environment ?
	Encouragement from the workgroups,encouragement from the community,encouragement from the organisation
	Encouragement from the organisation,encouragement from the shareholders,encouragement from the workgroup
	Encouragement from the organisation,encouragement from the supervisors,encouragement from the workgroup
11	Ameena,the Chief executive Officer of an advertising company,believes that keeping staff contented and excited is the primary duty of a leader .
	Work-oriented
	Consideration
	Structural
12	" This method uses hierarchical authority to influnce empleyees.Rewards are given to employees who obey and punishment is meted out to employees who do not obey the policies,regulations and procedures of the organisation".
	Objective Control
	Normative Control
	Bureaucratic Control
13	Which of the following is TRUE with regrads to Rue and Bryars (2004), in order to ensure organisatinal activities operate according to plan ?
	Leading
	Controlling
	Organising
14	Which activity involves developing objectives in line with the overall strategies of the organisation ?
	Planning
	Controlling
	Organising
15	Which aspect of organisational structure includes the subdivision of a business into units on their specific expertise area or other criteria ?
	Customer departmentalisation
	Product departmentalisation
	Functional departmentalisation
16	" The main function of this type of comminication is to provide information to upper management regarding what is happening at the lower level.The
	flow of information is from frontline employees to managers,supervisors and directors".
	Diagonal communication
	Downward communication
	Upward communication
17	" A group decision-making process in which negative feedback on any alternatives presented is forbidden until all alternatives have been studied(Certo, 2000)
	What does the above statement refer to ?
	Delphi Technique
	Brainsforming
	Nominal Group Technique
18	What is meant by 'job analysis ?
	A process of using the goals and strategies of organisations to forecast the needs of human resources in recruiting,developing and maintaining a
	qualified workforce
	A process of predicting the total number and types of employees with the knowledge,skills and abilities needed by an prganisation in the future
	A detailed process regarding the related tasks of a particular job and the quality of human resources needed to perform the job
19	Which theree main dimensions are categorised as planning by Dessler (2001)
	Format,hierarchy and frequency
	Forms,hierarchy and frequency
	Format,hierarchy and irregularity
20	Grapevine' is used as a communication channel in prganisations>Managers use this channel to deliver information to employees and get feedback
	by examining their reactions before making the final decision.
	Horizontal communication channel
	Formal communication channel
	Informal communication channel