1. To succeed in the global marketplace for now and in the future, organizations need to operate according to the principles of quality management. Discuss the characteristics of these organizations.

2. The ISO 9001:2015 standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. How to apply this approach in the organization?

3. "Youare auditing apackaging process in DELTAproduction lineat GAMMASDN. BHD.; where theweight is controlled to 500gm with a tolerance of 500 to 503gm on 29/5/2022. The legal requirements clearly state that underweight package shall not be sold. You observe that the weighing machine is checked every hour with three uncalibrated glass bottles. You are aware of complaints from three customers about underweight product when you audited the marketing department. The glass bottles when checked are found to weigh 499, 499.5 and 500.5gm. The bottles have no identification as to the weight and the operator can choose any one of them forchecking."

Analyse the case and complete the Non-conformity Report (NCR). You may use the attached NCR format.

4. Risk-based thinking is essential for achieving an effective quality management system. Analyse this concept and explainhow thisconcept is applied in theorganizations quality management system.