1) TVS Logistics North American's distribution center receives and breaks down bulk orders that come in from various suppliers' manufacturing facilities and ships out the products to retail customers. The firm's quality costs incurred in 2020 is given below. a) Classify the various quality costs into the different quality cost categories (prevention, appraisal, internal failure, external failure). b) Analyze the costs/costs categories and suggest which areas the firm should address first in an effettuati Cost Elements Amount Checking outbound boxes for errors $607,750 Quality planning $10,625 Downtime due to conveyor/computer problems $342,125 Packaging waste $68,000 Incoming product inspection $51.000 Customer complaint rework $34,000 Correcting erroneous orders before shipping $36,550 Quality training of associates $25,925 Quality improvement projects $17.425 Other waste $36,125 Correction of typographical errors--pick tickets $11,475