1. Using the data found on page 236 in the textbook, create two of the seven different quality tools found on slides 42 and 43 of the Chapter 6 PowerPoint slides, analyze the data, and present your conclusions.

a. Look at the book and lecture slides to think about the different tools available and pick which two you think will work best given the available data.

b. Make sure to present 3-4 key findings, along with related tables, charts, or graphs.

c. Based on your findings, make recommendations for administration on how to improve customer satisfaction.

1. Using the data found on page 236 in the textbook, create two of the seven different quality tools found on slides 42 and 43 of the Chapter 6 PowerPoint slides, analyze the data, and present your conclusions. 2. Look at the book and lecture slides to think about the different tools available and pick which two you think will work best given the available data. b. Make sure to present 3-4 key findings, along with related tables, charts, or gaphs. 2. Based on your findings, make recommendations for administration on how to improve customer satisfrection. Fan Satisfaction Survey Results ( N = 250 )