Answered step by step
Verified Expert Solution
Question
1 Approved Answer
1. we define Digitalization as the conscious application of technology and enablement of people to utilize and apply it to improve customer experience, employee experience,
1. we define Digitalization as the conscious application of technology and enablement of people to utilize and apply it to improve customer experience, employee experience, and operational efficiency. What are today's most relevant digitalization trends for the Customer Service team in DHL Express?
2. Select one digitalization trend and pitch an idea that you would implement. Please explain the solution, benefits, the target, the market, potential risks, and an implementation plan.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started