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1 . We learned in ISE 5 1 5 that a TPM project, to be successful, should be able to understand and capture the Voice
We learned in ISE that a TPM project, to be successful, should be able to understand and capture the Voice of Customer VOC convert it to Critical To Quality CTQ and then translate to clear and concise SMART project description, at the initiation phase. After reading the Boeing Dreamliner case, do you think Dreamliner was a goodfit TPM project, to begin with? Did Boeing follow this path to launch the project? Do you think it started as a SMART project?
Note: Provide direct evidence from the case for each part: VOCCTQSMART
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