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1. What are some benefits of having a satisfied customer? (list at least 3) 2. Why and how does it make economic sense to have
1. What are some benefits of having a satisfied customer? (list at least 3)
2. Why and how does it make economic sense to have satisfied customers?
3. Assume you run a company whose objective is total customer satisfaction. Suggest some ways through which you could track how satisfied or disatisified your customers are.
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Investment Science
Authors: David G. Luenberger
1st International Edition
0195391063, 9780195391060
