1. What are the key variables for evaluating credit policy changes, according to credit managers? Are managers able to estimate the values for these variables adequately? Compare and contrast the incremental profit and NPV approaches to evaluating credit policy decisions.

2. What are the two major shortcomings of DSO and accounts receivable turnover? Which of these also plagues the aging schedule.

3. What collection practices are actually used by businesses, according to evidence cited in the chapter?