1. What aspect of the Customer Service Life Cycle addresses the purchase of products by the customer?

a. Transact

b. Engage

c. Fulfill

d. Service

2. The goal of ________________ is to make it easy to find and retrieve documents that contain knowledge/

a. communication methodologies

b. knowledge repositories

c. management systems

d, executive information systems

3. The outputs of one step in the traditional SDLC (systems development life cycle) flow as inputs into the next step. Because of this it is said to follow what type of method?

a. Step

b. Flow

c. Design

d. Absolute

e. Waterfall

4. What is the term for converting tacit and explicit knowledge into a form that employees can use? a. Socialization

b. Codifying c. Capturing d. Internalizing e. Cognitive

5. ___________ feasibility of a proposed Information Systems project relates to whether the proposed system is affordable and worth the investment.

a. Technical

b. Economic

c. Organizational

d. Ethical

6. What kind of threat renders a system inoperative or limits its capability to operate?

a. Unauthorized access

b. Theft and fraud

c. Denial of service

d. Forceful

7. What documents the scope of the project, identifies major tasks and resources and describes any interrelationships with other projects?

a. Feasibility analysis

b. Project management

c. Project initiation (x)

d. User documentation

8. What is a primary focus of supply chain management (SCM)?

a. Increased level of customer support

b. Sales tracking

c. Inventory cost reduction

d. Outsourcing manufacturing

e. Unified communication

9. In the __________ perspective for developing ERP systems, applications are developed to support the task being done regardless of the organizational level or functional area of the individual using the system.

a. Hierarchical

b. Process

c. Strategic

d. Functional

10. When someone logs into a website, such as Google, and it requires them to enter both password and a code sent to their smartphone, this is referred to as what?

a. Common Sense

b. Two-Factor Authentication

c. Defense in Depth

d. Phishing Protection

e. Malware Protection

11. A _________ is a small-scale mock-up version that can be reviewed by ________ to help uncover requirement problems.

a. Prototype, Artificial Intelligence (x)

b. Model, Internet of Things

c. DevOps product, stockholders

d. Prototype, stake holders

e. Rapid Application, investors

12. A connection that uses encryption and other channels to provide a secured channel over an open wire connection is called a(n):

a. Virtual private network

b. smpt network

c. Symmetric network

d. Bridged network

e. Switched network

13. A local business decided it was worthwhile to outsource their payroll and human resources to ADP Corp. This is an example of what type of outsourcing?

a. Application

b. Personnel

c. Process-based

d. Project-based

e. Consultant

14. DevOps is successful due to all of the principles except:

a. delivering frequent but small updates to the software

b. breaking large projects into smaller projects

c.continuous integration

d.faster identification possible software errors

e.the disciplined and well-defined phases that have objectives, processes, and deliverables