1. What assumptions might the store manager have made about Mr. Pitts?

2. Given the risk of retaliation from manage- ment if found out, what factors may have motivated the Black store employees to tell Mr. Pitts that other customers had pro- cessed large checks without hassle?

3. What specific procedures could be imple- mented at stores so that this kind of thing does not occur? 55

Devine, an office manager at a medical clinic, had planned to go to Waimart to buy holiday gift cards for coworkers. When she heard what Pitts had encountered there. Devine said, "It made me so angry I haven't set foot in a Walmart since." Questions to Considen 1. What assumptions might the store manager have made about Mr. Pitts? 2. Given the risk of retaliation from management if found out, what factors may have motivated the Black store employees to tell Mr. Pitts that other customers had processed large checks without hassle? 3. What specific procedures coufd be implemented at stores so that this kind of thing does not occur