1. What business-level strategy do you think your school is implementing? What core competencies are being used to implement this strategy?*

2. Do you agree or disagree with the following statement? "It is impossible for a firm to produce a relatively low-cost, yet somewhat highly differentiated product." Justify your view.*

3.Reexamine the assumptions about effective TQM systems presented in the chapter. Do these assumptions urge top-level managers to maintain higher ethical standards than they now have? If so, how?*