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1) what did you do to violate someone's expectations/why was this a violation?, 2) how did they react, nonverbally/verbally?, 3) how did you feel while
1) what did you do to violate someone's expectations/why was this a violation?, 2) how did they react, nonverbally/verbally?, 3) how did you feel while doing this violation?, 4) ask them how they felt...
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Making Hard Decisions with decision tools
Authors: Robert Clemen, Terence Reilly
3rd edition
978-0538797573
