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1) what did you do to violate someone's expectations/why was this a violation?, 2) how did they react, nonverbally/verbally?, 3) how did you feel while
1) what did you do to violate someone's expectations/why was this a violation?, 2) how did they react, nonverbally/verbally?, 3) how did you feel while doing this violation?, 4) ask them how they felt...
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Business
Authors: Willian M Pride, Robert J. Hughes, Jack R Kapoor
10th Edition
324829558, 978-0324829556
