1. What do you look for when monitoring the service and efficiency levels in an organisation?

2. No matter what award is applicable to you, all awards have the same elements in common. They all make reference to the eleven National Employment Standards (NES). It is important that employees are inducted as to their rights under the Fair Work Act and the NES. Provide a brief list of the eleven NES.

3. Your organisation may have policies that involve government-subsidised traineeships and apprenticeships. List two typical entitlements of apprentices that will be included in your company's policies.

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4. How do you consult colleagues about staffing needs and their job descriptions?

5. Managers must understand recruitment and human resource policies.

a) What information is typically included in recruitment and selection policies?

b) Organisational policies outline approval processes. Who approves advertised salaries and recruitment of new personnel in your workplace?