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1. What features make Citibank's performance measurement system a Balanced Scorecard? a. The features that make Citibank's performance measurement system a Balanced Scorecard are six

1. What features make Citibank's performance measurement system a Balanced Scorecard? a. The features that make Citibank's performance measurement system a Balanced Scorecard are six different types of measures: financial, strategy implementation, customer satisfaction, control, people, and standards. 2. Draw a strategy map to illustrate the cause-and-effect relationships implied by Citibank's Scorecard

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