$1.$ What interpersonal skills do you currently have that will allow you to be successful in your new position?

$2.$ After reading through this chapter, are there other skills and knowledge that you might need to acquire to perform required duties in this organization? How will you go about reducing those deficits?

$3.$ As a new employee, what general questions about the organization and handling of customers should you ask your supervisor?

$4.$ If a customer asks for a service that PackAll does not provide, how will you handle the situation? Exactly what will you say?