1. What is Quality? 2. What are the differences between businesses and individual when asked to define Quality? 3. Compare between the definition of Quality and Total quality. 4. What is meant by the criteria that is used to evaluate the quality of a product? 5. What is meant by a product? 6. What are the common elements that can be extracted from the similarity that exist among the definitions of quality? 7. Talk briefly about the superior value? 8. Discuss the relationship between: Quality, Value, and organizational Excellence. 9. Discuss the definition of the Total Quality concept through the analogy of the three-legged-stool. 10. Talk briefly about what total in total quality indicates, and what meant by "Big Q" and "Little Q"? 11. What are the distinctive characteristics of total quality? 12. What is the total quality? 13. What are the characteristics of the total quality approach? 14. List the points of the historical development of total quality. 15. Differentiate between the two views of traditional view of quality and total quality perspective. 16. Talk briefly about the key elements of total quality. 17. What is the basis for involving employees? 18. What is meant by Peak Performance? 19. What is the relation between ownership and empowerment? 20. Who are the total quality pioneers? And what are their contributions in developing the various concepts which known collectively as total quality? 21. What are the errors that must be avoided in order to achieve a successful total quality implementation?

1. What is Quality? 2. What are the differences between businesses and individual when asked to define Quality? 3. Compare between the definition of Quality and Total quality. 4. What is meant by the criteria that is used to evaluate the quality of a product? 5. What is meant by a product? 6. What are the common elements that can be extracted from the similarity that exist among the definitions of quality? 7. Talk briefly about the superior value? 8. Discuss the relationship between: Quality, Value, and organizational Excellence. 9. Discuss the definition of the Total Quality concept through the analogy of the three-legged-stool. 10. Talk briefly about what total in total quality indicates, and what meant by "Big Q " and "Little Q "? 11. What are the distinctive characteristics of total quality? 12. What is the total quality? 13. What are the characteristics of the total quality approach? 14. List the points of the historical development of total quality. 15. Differentiate between the two views of traditional view of quality and total quality perspective. 16. Talk briefly about the key elements of total quality. 17. What is the basis for involving employees? 18. What is meant by Peak Performance? 19. What is the relation between ownership and empowerment? 20. Who are the total quality pioneers? And what are their contributions in developing the various concepts which known collectively as total quality? 21. What are the errors that must be avoided in order to achieve a successful total quality implementation