1. What is research, and how do informal and formal research methods differ? (Obj. 1)

2. Before drafting a message, what questions should writers ask as they collect information? (Obj. 1)

3. Why do writers need to outline complex projects before beginning? (Obj. 2)

4. What business messages are better organized directly, and which are better organized indirectly? (Obj. 2)

5. What are the four sentence types? Provide an original example of each. (Obj. 3)

6. What is the relationship between sentence length and comprehension? (Obj. 3)

7. What is the difference between active-voice and passive-voice sentences? Give an original example of each. When should business writers use each? (Obj. 4)

8. How are topic sentences different from support sentences? (Obj. 5)

9. Name three techniques for building paragraph coherence. (Obj. 5)