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1) What is the general description of the quality of the service program? 2) What is the approach of the service quality system (quality assessment,

1) What is the general description of the quality of the service program?

2) What is the approach of the service quality system (quality assessment, continuous improvement, etc.,) sponsored or not by the Quebec Accreditation Council and the Canadian Health Services Accreditation Council, the unit responsible for the service quality program, etc.

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