1. What is your assessment of the situation faced by Richard Evans? In what order should he tackle the issues facing him? Margaret E Williams 2. To what extent should expatriate managers be sensitive to local conditions, concerns, and customs? When dealing with the type of issues confronting Evans in Thailand do 'general principles' apply? If so, how could they be implemented effectively? Lisa Nguyen 3. How should managers define 'urgency' and 'importance' when operating in a foreign culture? How could Evans distinguish between them? It might be helpful to create a 2 x 2 grid (Urgent/Not Urgent and Important/Not Important) and classify each issue presented to Evans in the emails in this grid. Heaven McCray