1) What is Zappos, why did they have early success, and what is the catalyst for the major organizational changes discussed in the case? 2) What is holacracy? What is the reason for the shift to this structure, and does it make sense to you? 3) Why is organizational structure so hard to change? What resistance and difficulties did Zappos meet as they worked toward this change? 4) What do think of Tony Hsieh's leadership in the change process? What can you learn from what he has done, and what do you want to avoid? What happened to Zappos and Tony Hsieh up until today? IRRELEVANT ANSWERS MAY CAUSE Unhelpful answer .... remember before answering.. ANSWER ALL PARTS