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1. What social media platforms would you use to engage with your customers and why? 2. Which ones would you not bother with and why?

1. What social media platforms would you use to engage with your customers and why?

2. Which ones would you not bother with and why?

3. What are the three SMM tools will you use?

4. What are the implications of engaging with your customers online and how would you maintain the online presence?

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