1. What strengths do you employ to ensure that application processing is completed accurately and efficiently, even during peak periods or surges in wokload? 2. Quality control is essential in application processing. How do you ensure that all applications are reviewed thoroughly and meet the required standards? Can you share any experiences where you implemented quality control measures? 3. How do you track and measure the performance of your team and the application processing department? What key performance indicators (KPIs) do you find most valuable, and how have you used them to drive improvements