1. What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders?

a. Business-level strategy

b. Business model

c. Mission statement

d. Balanced scorecard

e. None of these.

2. If cost per transaction is a measure used on the balanced scorecard, under which perspective would it be listed?

a. Financial perspective

b. Customer perspective

c. Learning and growth perspective

d. Internal business process perspective

e. None of these.

3. What term is used to describe the continuous process of measuring a company's own products, services, and activities against competitors' performance?

a, Balanced scorecard

b. Business-level strategy

c. Benchmarking

d. Internal calibration

e. None of these.