1. What was an important turning point for Paul Mitchell? 2. Is the turning point relevant by analogy to who Paul Mitchell is today? If so, how? 3. When and where did the events in the story happen? 4. Would the event in itself be of interest to Paul Mitchell's customers? Why or why not? 5. How does the story reflect the values of Paul Mitchell? 6. Does the happy ending sound like boasting? Why or why not? 7. How does the story link to your main communication f