1. What was the response rate of the firms contacted for the survey? 2. What were the four major competitive priorities considered in the study? 3. In general, what do the results of the study tell us? 4. Suppose you are an operations director (high level executive over day-to-day production), and your leadership team has decided to expand the competing priorities to the list below: a. Delivery Schedule Adherence b. Cost Adherence c. Innovation