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1 . Which hotel has Ladies and Gentlemen Serving Ladies and Gentlemen ? 2 . No individual has had more influence on quality management than

1. Which hotel has Ladies and Gentlemen Serving Ladies and Gentlemen?
2. No individual has had more influence on quality management than who ?
3. Name the 3 parts of Jurans Quality Trilogy.
4. Who said the only performance standard is Zero Defects
5. Name Feigenbaums 3 steps to quality.
6. Who said that 95% of problems can be solved with simple tools?
7. What committee develops and maintains the ISO 9000 standards ?
8. Name the 3 principles of statistical thinking.
9. Name 4 lessons learned from the Red Bead Experiment.
10. What is the purpose of the Funnel Experiment?

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