1. Which if the following would not be an example of a service metric? A. Dock to stock cycle time B. Time taken to answer customer inquires. C. Order fill rate D. Timeless of order status updates to customers E. Costs of claims handling 2. Having high quality data can result in several benefits. Examples of _____ benefits would be better asset utilization, planning and forecast accuracy, and on time delivery of products A. Workflow B. Customer C. Productivity D. Financial E. Operational 3. One of the basis types of scoreboards is the cost-based scoreboard. This type of scoreboard is the most widely used and attempts to quantify the total cost of doing business with a supplier over time. True or False 4. A benefit of using Balanced Scorecards is that they describe the cause and effect relationship of the strategic objectives. True or False 5. The objective of a perfect order approach is to attempt to eliminate all mistakes or errors except for the very few that occur from time to time. True or False 6. The process of building or developing a scoreboard can be summarized in six steps out stages. The first step is to: A. Breaking down the overall strategy into smaller elements, which can be referred to as objectives. B. Performance measures are developed so that the firm can track its progress on achieving its objectives. C. Development of the overall company strategy or strategies. D. Assess the firm foundations, core beliefs, market opportunities, competition, finances, goals, and understanding customers. E. Strategic map of the overall strategy or created is created using the principles and concepts associated with process mapping. 7. The most well-known and classic example of a firm who managed their cash-to-cash cycle better than almost everyone else, is: A. Ford Motor B. Dell Computers C. IKEA D. General Motors E. Walmart 8. "Order fill rate" is calculated by taking the total orders shipped and dividing that number by total orders, resulting in a percentage that could reach 100 percent if every order was always shipped correctly. True or False 9. One of the core benchmark areas identified by the Supply Chain Consortium is "supply chain planning" Examples of that core area would include metrics such as financial inventory turns, days of purchases outstanding, and perfect order completion. True or False 10. The APQC Process Classification Framework (PCF) includes operating processes, and management and support services. Which of the following would be an example of management and support services? A. Manage enterprise risk. B. Develop and manage products and services. C. Deliver services. D. Market and sell products and services. E. Deliver physical products. 11. The cash to cash cycle (C2C) includes measure of days of inventory (D0I), and days of receivables (DOR) True or False 12. When organizations are developing systems for obtaining and maintaining high quality data, identifying how work activities and workers use and interface with data is referred to as "stewardship" True or False 13. High quality data exhibit certain characteristics which are important in supply chain decision making. Which of the following is NOT one of those characteristics? A. Completeness B. Cost C. Accuracy D. Consistency E. Timeliness