1. Which of the following are differences in power and leadership? (Points : 1) Power rules by threat. Leadership leads by example. Power says "you must serve me". Leadership says "I must serve you." Power says "I'm more valuable because I have control." Leadership says "each of us is valuable to the organization". Power says "I can treat you any way I want because I'm in charge". Leadership says, "I must treat you with respect because I'm the leader." None of the above All of the above Question 2. 2. Cognitive behavior theory: Suggests that the same stimuli will result in the same response for everyone over time Recognizes that between stimulus and response, people have an opportunity to think about the situation and choose their response Suggests that people think after they respond to stimuli because time generally does not allow them to weigh alternatives before taking action Suggests that people respond to environmental stimuli and that responses can be reinforced so that they occur more consistently All of the above Question 3. 3. When the leader functions as a steward or servant leader, (Points : 1) the leader's role is obvious. the leader determines actions. the leader acts as a "behind the scenes" supporter. the leader continues to do the things for which he/she is rewarded. None of the above. Question 4. 4. Democratic leaders: (Points : 1) Allow employees to autonomously make decisions. Sell their ideas and decisions to their direct reports. Seek input from their direct reports and treat them as equals. make all decisions and require direct reports to support them. Question 5. 5. All of the following are true concerning learned helplessness except: (Points : 1) It is costly to the organization because of the negative impact on job performance. Occurs when an individual consistently finds that an assigned task is impossible to accomplish It may result in great human costs due to the stress which many people experience when they feel helpless Learned helplessness can be eliminated when barriers initially present are removed so that success is obtainable. None of the above Question 6. 6. If leaders establish control mechanisms that are consistent at both the individual level via Purpose and Principles and the system level via Processes: (Points : 1) Inconsistent signals will be communicated to employees Employees will have inconsistent behavior Employees will be more empowered and the organization will experience higher levels of performance A and B None of the above Question 7. 7. Operational plans: (Points : 1) Deal with issues concerning the direction of the entire organization such as merger Deal with how to position the company as an industry leader Deal with performance issues such as how to improve safety, quality, and on-time delivery. Are not important to implementation of SQM. None of the above Question 8. 8. Which of the following is/are true concerning the flattened hierarchical structure? (Points : 1) Vertical communication is less complicated and takes less time. Work is accomplished more quickly. Less paperwork is required. There are more opportunities for face to face meetings between decision makers All of the above. Question 9. 9. The highest level of measurement system maturity is: (Points : 1) Detection Correction Failure None of the above All of the above Question 10. 10. The process of identifying the desired result, streamlining the message, and communicating with finesse is known as: (Points : 1) Planning Productive Communication Priorities Management Continuous improvement. None of the above. Question 11. 11. If knowledge and integrity are missing from the change implementation model, the following result could occur: (Points : 1) Chaos, confusion Apprehension or danger Gradual change Feeling lost None of the above Question 12. 12. If action plans are missing from the change implementation model, the following results are likely to occur: (Points : 1) Frustration Inertia Apprehension and danger Feeling lost Question 13. 13. If resources are missing from the change implementation model, the likely result will be: (Points : 1) The change will be gradual and employees will not care if the change is ever implemented Confusion concerning the direction of the organization sets in Employees begin to feel lost and wonder where they are Frustration occurs and employees begin to feel as though they will never completely implement the change None of the above Question 14. 14. As one considers the future, which of the following must successful organizations be able to demonstrate? (Points : 1) Agility Sensitivity to customer needs Technological expertise An environment where change is necessary All of the above