1) Which of the following constitutes an organizational element in the UPS tracking system?

A)The specification of procedures for identifying packages with sender and recipient information

B) The use of handheld computers and networks for managing package delivery

C) A web-based Post Sales Order Management System

D) Monitoring service levels

E) Promoting the company strategy of low-cost, superior service

2) Computers and programs are the only things required to produce the information an

organization needs.

A) True

B) False

3) Middle managers make long-range strategic decisions about the firm's products and

services.

A) True

B) False

4) Which of the following is not one of the four main classifications for collaboration tools

identified by the space/time matrix?

A) Same time/remote

B) Remote/colocated

C) Same time/same place

D) Different time/remote

E) Synchronous/colocated

5) The ________ helps design programs and systems to find new sources of knowledge or to

make better use of existing knowledge in organizational and management processes.

A) CTO

B) CSO

C) CEO

D) CPO

E) CKO

6) You have been hired by BizCom, a business communications consultancy that services

many clients in different industries throughout the United States, to help it improve its profit

margin. BizCom provides customized recommendations for the best use of a client's existing

resources for improving internal communications, typically delivered via documentation in

different media. The company has approximately 50 consultants, all of whom are located in

its central headquarters in Alexandria, Virginia. What type of system do you recommend

that BizCom install to improve its business processes and increase its profit margin?

A) A KMS, for minimizing redundant work on similar clients

B) A CRM, to maintain easily accessible customer records to minimize the time spent looking for client data

C) An extranet, to enable quick collaboration over the Internet, minimize the time spent

communicating with the client, and minimize the amount of paperwork needed

D) A marketing system, for improving sales levels

E) A TPS, to help manage all daily activities and transactions

7) Which of the following statements about disruptive technologies is not true?

A) Disruptive technologies may put entire industries out of business.

B) Firms that invent disruptive technologies as first movers always become market leaders.

C) Disruptive technologies may be substitute products that perform better than other products

currently being produced.

D) Disruptive technologies may sometimes simply extend the marketplace.

E) Disruptive technologies radically change the business landscape and environment.

8) The ability to offer individually tailored products or services using the same production

resources as bulk production is known as:

A) mass customization.

B) micro customization.

C) mass marketing.

D) niche customization.

E) micromarketing.

9) The Internet increases the bargaining power of customers by:

A) lowering transaction costs.

B) making more products available.

C) creating new opportunities for building loyal customer bases.

D) enabling the development of new services.

E) making information available to everyone.

10) A field identified in a table as holding the unique identifier of the table's records is called

the:

A) unique ID.

B) primary entity.

C) key field.

D) primary key.

E) primary field.

11) Which type of infrastructure service provides voice and video connectivity to

employees, customers, and suppliers?

A) networking

B) telephone

C) VOIP

D) telecommunications

E) data management

12) Which of the following is not an IT infrastructure service component?A) operating system software

B) computing platforms to provide a coherent digital environment

C) physical facilities management to manage the facilities housing physical components

D) IT management services to plan and develop the infrastructure and provide project

management

E) IT education services that provide training to employees

13) Software that manages the resources of the computer is called

A) operating system software.

B) application software.

C) data management software.

D) network software.

E) partitioning software.

14) A(n)________ server is used to communicate between a Web server and an

organization's back-end systems.

A) public server

B) private server

C) legacy server

D) application server

E) blade server

15) Place the following eras of IT infrastructure evolution in order, from earliest to most

recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal

Computer; and 5. Mainframe and Minicomputer.

A) 5, 2, 3, 4, 1

B) 5, 4, 2, 3, 1

C) 4, 5, 2, 3, 1

D) 5, 4, 2, 1, 3

E) 4, 5, 3, 2, 1

16) The Mandarin Oriental hotel's use of computer systems to keep track of guests'

preferences is an example of

A) improved flexibility.

B) improved decision making.

C) improved efficiency.

D) customer and supplier intimacy.

E) operational excellence.

17) Which model is used to describe the interaction of external forces that affect an

organization's strategy and ability to compete?

A) network economics model

B) competitive forces model

C) competitive advantage model

D) demand control model

E) agency costs model18) Which of the following is an example of a business using information systems to

improve customer and supplier intimacy?

A) Walmart's RetailLink system

B) The Mandarin Oriental's use of computers to keep track of guest preferences

C) Verizon's use of a web-based digital dashboard to provide real-time company information for

managers

D) Apple's creation of the iPad

E) PCL Construction's use of cloud computing

19) Which of the following is a leading networking hardware provider?

A) Dell

B) Intel

C) Seagate

D) IBM

E) Cisco

20) Software that manages the resources of the computer is called

A) operating system software.

B) application software.

C) data management software.

D) network software.

E) partitioning software.

21) The process of streamlining data to minimize redundancy and awkward many-to-many

relationships is called:

A) data defining.

B) data cleansing.

C) optimization.

D) data scrubbing.

E) normalization.

22) In data mining, which of the following involves events linked over time?

A) Clustering

B) Associations

C) Sequences

D) Classifications

E) PForecasting

23) Enterprise application vendors have created ________ to make their own customer

relationship management, supply chain management, and enterprise systems work closely

together with each other.

A) middleware

B) cloud solutions

C) ERP systems

D) e-business suites

E) legacy systems

24) As they move through the supply chain, ________ are transformed into finished products

and shipped to retailers and customers.

A) raw materials

B) natural resources

C) basic products

D) nascent products

E) intermediate products

25) Customer relationship management systems typically provide software and online tools

for sales, customer service, and:

A) account management.

B) public relations.

C) marketing.

D) human resources.

E) advertising.