1 Which of the following elements is NOT included in the "Balanced Scorecard" approach: External Threats Financial Customer Learning 10 points QUESTION 2 Productivity Formula: Input multiplied by Output Resources added to Supplies Output divided by Input Supplies divided by Resources 10 points QUESTION 3 Famous Quote: "The essence of strategy is choosing what not to do": Michael Porter Lillian Gilbreth Henry Ford Eli Whitney 10 points QUESTION 4 Trilogy of Quality is from? Joseph M. Juran L H. C. Tippett Henry Ford Adam Smith 10 points QUESTION 5 Who developed the Balanced Scorecard? Robert Kaplan Michael Porter Joseph M. Juran Frederick W. Taylor 10 points QUESTION 6 Moving Assembly Line is attributed to? Adam Smith B. Henry Ford F. W. Harris D. Jay Forrester 10 points QUESTION 7 Who had a framework addressing 5 competitive forces? Abraham J. Maslow Michael E. Porter Bill Gates K. Ishikawa 10 points QUESTION 8 Who developed the theory of Emphasis on Quality? W. Edwards Deming Jay Forrester Henry Gantt Frederick W. Taylor 10 points QUESTION 9 Unique approach strategy: Responsiveness Differentiation Consumer-centric SWOT 10 points QUESTION 10 Michael Porter's "Five Competitive Forces" did NOT include: Quality Bargaining Power of Suppliers Bargaining Power