1. Which of the following is not a Deming's point

A. Constantly improve the system B. Establish quality goal C. Adopt a new philosophy D. Institute education and self-improvement E. Break down barriers between departments

2. Deming emphasizes that training should be

A. Hands on B. Mandatory C. Available to everyone D. Based on employee performance E. Self-paced

3. Which of the following is not a Deming's point

A. Constantly improve the system B. Quality is free C. Adopt a new philosophy D. Institute education and self-improvement

4. The following are tools/techniques in quality planning except ----------------- A. Data gathering B. Flowcharting C. Root cause analysis D. Test planning E. Cost-benefit analysis

5. The key requirements to consider for the quality of a product's life cycle include the following except --------------------: A. Reliability B. Safety C. Price D. Serviceability E. Maintainability 6. The following Organizations can apply for the Baldrige Award except _________________

A. Schools

B. Non-profits

C. Small manufacturing companies

D. Hospitals

E. All of the above

F. None of the above

7. The Crosby's 4 absolutes of Quality include -----------------

A. The system for assuring quality is inspection

B. Quality Improvement is absolutely necessary

C. The performance standard is true quality level

D. The measurement of quality is the price of nonconformance

8. The following are input to controlling quality except ----------------

A. Quality metrics

B. Deliverables

C. Project documents

D. Work performance data

E. None of the above

9.The following are tools/techniques in managing quality except -----------------

A. Data gathering

B. Customer needs analysis

C. Audits

D. Flow charting

E. Root Cause Analysis

10. The Quality Control Handbook was published by:

A. Deming

B. Crosby

C. Juran,

D. Feigenbaum