1

1. Which of the following is NOT one of the landmark changes in the last 50 years which have helped increase the role of the HR professional in strategic management? (Competency 1)

   Increased health care costs

   Increased homogeneity of the workforce in terms of values and skills

   Increased fear of terrorism

   Increased technology and new tools

2 points

QUESTION 2

1. Which of the following factors requires more involvement by the HR professional in the strategic management process? (Competency 1)

   More specialized product lines.

   Legislative and cultural differences in international work locations

   Increased need for routine paperwork and documentation

   Outsourcing of recruitment and selection.

2 points

QUESTION 3

1. The process that involves allocating resources, developing structures, hiring skilled employees, and developing appropriate reward systems is known as: (Competency 1)

   strategy formulation.

   strategy implementation.

   strategic planning.

   strategic management.

2 points

QUESTION 4

1. HRM is primarily responsible for three of the following variables in the strategy implementation process. Identify the exception. (Competency 1)

   Selection, training, and development of people

   Task design

   Reward systems

   Customer awareness

2 points

QUESTION 5

1. Recruiting advertisements in newspapers and periodicals: (Competency 2)

   are exempt from the requirements of Title VII.

   are most effective in attracting applicants who are currently employed.

   are generally not needed.

   typically generate less desirable recruits than direct applications or referrals.

2 points

QUESTION 6

1. The degree to which the information provided by selection methods enhances the effectiveness of selecting personnel in organizations refers to the selection method's: (Competency 2)

   reliability.

   validity.

   generalizability.

   utility.

2 points

QUESTION 7

1. Which of the following is NOT a common topic of diversity training? (Competency 2)

   Age

   Physical disabilities

   Educational differences

   Speech patterns

2 points

QUESTION 8

1. Giving teams or work groups an actual problem, having them work on solving it and commit to an action plan, and holding them accountable for carrying out the plan describes: (Competency 2)

   adventure learning.

   self-directed learning.

   action learning.

   team training.

2 points

QUESTION 9

1. Job analysis information usually is obtained from: (Competency 4)

   co-workers and customers.

   job incumbents and co-workers.

   customers and supervisors.

   job incumbents and supervisors

2 points

QUESTION 10

1. Within the Job Characteristics Model, the degree to which the job allows an individual to make decisions about the way the work is carried out is called: (Competency 4)

   task identity.

   task discretion.

   skill variety.

   autonomy.

2 points

QUESTION 11

1. Which performance management technique involves the identification of a large number of critical incidents, the classification of these incidents into performance dimensions, and the rank ordering of these incidents into levels of performance? (Competency 4)

   Behaviorally anchored rating scales

   Graphic rating scales

   Comparative rating scales

   Organizational behavior modification

2 points

QUESTION 12

1. In what type of system are annual goals established and passed down through the organization? (Competency 4)

   Productivity measurement and evaluation system

   Management by objectives

   Assessment centers

   Organizational behavior modification Part II. Questions 13-50 required for all Lead Professor classes

2 points

QUESTION 13

1. Which of the following is NOT an important change projected in the demographics and diversity of the workforce?

   Average age of the workforce will increase.

   Less diversity in terms of generations

   More diversity in germs of gender and race

   Immigration affects the size and diversity of the workforce

2 points

QUESTION 14

1. All but one of the following is true of the Position Analysis Questionnaire (PAQ). Name the exception.

   It requires trained job analysts to complete it.

   It is a standardized, off-the-shelf instrument.

   It describes specific task activities that comprise the actual job.

   It is a well-researched and widely used instrument

2 points

QUESTION 15

1. The balanced scorecard presents a view of company performance from the perspective of:

   its customers only.

   its employees only.

   its employees and customers only.

   its employees, customers, and shareholders.

2 points

QUESTION 16

1. Strategic HR management includes all but one of the following. Name the exception.

   Financial planning

   Training and development

   Performance management

   Recruiting talent

2 points

QUESTION 17

1. Which one of the following statements about the HR profession is false?

   A college degree is required of HR specialists, but not of generalists.

   Generalists usually perform the full range of HRM activities, including recruiting, training, compensation, and employee relations.

   Professional certification in HRM is less common than membership in professional associations.

   The primary professional organization for HRM is the Society for Human Resource Management.

2 points

QUESTION 18

1. Managing cultural diversity involves:

   enforcing EEO rules.

   creating separate career tracks for employees with families.

   establishing a strong affirmative action policy.

   creating a workplace that makes it comfortable for employees of all backgrounds to be creative and innovative.

2 points

QUESTION 19

1. Which of the following is NOT true about generational value differences?

   There are values that converge across generations.

   There are values that diverge across generations

   Regardless of generation, most employees value work-life balance.

   All members of the same generation have the same basic values.

2 points

QUESTION 20

1. At which level of integration is HR's attention and time focused solely on day-to-day activities?

   Administrative linkage

   One-way linkage

   Two-way linkage

   Integrative linkage

2 points

QUESTION 21

1. Which is NOT a common component of effectively managing diversity?

   Top management support

   Holding managers accountable

   Lack of qualified trainers

   Ensuring fair treatment

2 points

QUESTION 22

1. The process that allows employees to improve their ability to meet the challenges of a variety of existing or new jobs is:

   training.

   development.

   learning.

   acquisition.

2 points

QUESTION 23

1. Which of the following occurs when a facially neutral employment practice disproportionately excludes a protected group from employment opportunities?

   Disparate impact

   Disparate treatment

   Undue hardship

   Reasonable accommodation

2 points

QUESTION 24

1. Which of the following is not a critical issue in a sexual harassment case?

   Was the behavior unwelcome?

   Were other employees within the work unit equally offended by the behavior as the plaintiff?

   Was the behavior severe enough to alter the terms, conditions, and privileges of employment?

   Did the employer know about, or should he/she have known about, the harassment?

2 points

QUESTION 25

1. Rather than simply requiring an employer to refrain from some action, _____ places a special obligation on an employer to affirmatively do something to accommodate an individual's disability or religion.

   disparate treatment

   disparate impact

   discrimination

   reasonable accommodation

2 points

QUESTION 26

1. A woman and a man are both performing the job of executive assistant and both have similar seniority and performance. However, the woman is paid $2,000 less than the man. Which act would she be most likely to sue under?

   Reconstruction Civil Rights Act

   Equal Pay Act

   Title VII of Civil Rights Act

   Vocational Rehabilitation Act

2 points

QUESTION 27

1. One of the major changes in EEO law under the Civil Rights Act of 1991 is:

   the limitation of damage awards to lost pay and benefits.

   the inclusion of women as a protected group.

   the addition of compensatory and punitive damage awards.

   the inclusion of foreign companies operating in the United States.

2 points

QUESTION 28

1. Which of the following is not a responsibility of the EEOC?

   Writing new EEO laws

   Information gathering

   Investigation and resolution

   Issuance of guidelines

2 points

QUESTION 29

1. An individual who feels that he/she has been discriminated against is required to file a complaint with a governmental agency within how many days of the alleged discriminatory act?

   60 days

   90 days

   180 days

   220 days

2 points

QUESTION 30

1. Which of the following options for reducing an expected labor surplus is a relatively slow solution, but offers the benefit of being low in human suffering?

   Work sharing

   Demotion

   Retirement

   Transfers

2 points

QUESTION 31

1. Identify the incorrect statement about temporary workers.

   Firms are more likely to derive performance benefits from temporary employees when the current set of workers perceive their job security is low relative to when they feel threatened.

   There is often tension between a firm's temporary employees and its full-time employees.

   Some full-time employees perceive the temporary help as a threat to their own job security.

   Instead of replacing long-term employees with temporary employees, many organizations supplement their core staff with a small set of temporary workers who act more like assistants to the core staff than potential replacements.

2 points

QUESTION 32

1. Identify the correct statement about furloughs.

   They hit lower-paid employees harder than higher-paid employees.

   The work of most blue-collar professionals simply piles up when they leave the office for even short periods of time.

   If pay differences are a result of some type of pay-for performance system, then the best employees take the biggest hit.

   They are a long-term elimination of paid workdays applied to salaried workers.

2 points

QUESTION 33

1. Which of the following is NOT a true effect of downsizing

   Initial cost savings are a short term plus

   Downsizing makes it easier to recruit new employees later

   Long term effects are often negative.

   The people let go are often recognized to be irreplaceable assets later.

2 points

QUESTION 34

1. Correlation coefficient reflects a(n) ______ coefficient when we are attempting to relate one characteristic to performance on some task.

   reliability

   validity

   utility

   generalizability

2 points

QUESTION 35

1. Which of the following is true about the global economy as it affects HR? (Competency 1

   Off-shoring of white-collar jobs is expected to increase.

   Higher trade barriers and decreased employee mobility.

   Greater ethnocentrism because of fewer global competitors.

   All of the above.

2 points

QUESTION 36

1. During an interview for a sales position, you are asked the following question: "Suppose one of your clients refuses to speak to you after you lost one of his orders; what would you do to regain his business?" What type of interview question is this?

   Job-skill

   Job knowledge

   Situational experience-based

   Situational future-oriented

2 points

QUESTION 37

1. Qualities like being sociable, gregarious, assertive, talkative, and expressive are examples of this personality dimension.

   Extroversion

   Agreeableness

   Conscientiousness

   Inquisitiveness

2 points

QUESTION 38

1. _____ is the ability to keep disruptive emotions in check.

   Self-motivation

   Self-esteem

   Self-awareness

   Self-regulation

2 points

QUESTION 39

1. This is the fourth step in the training process and includes self-management strategies and peer and management support.

   Ensuring employees' readiness for training

   Creating a learning environment

   Ensuring transfer of training

   Evaluating training programs

2 points

QUESTION 40

1. Which of the following statements about cognitive ability is false?

   Cognitive ability includes four dimensions: verbal comprehension, quantitative ability, interpersonal relationships, and reasoning ability.

   Research shows that cognitive ability is related to successful performance in all jobs.

   The importance of cognitive ability for job success increases as the job becomes more complex.

   Research shows that cognitive ability influences learning.

2 points

QUESTION 41

1. _____ refers to on-the-job use of knowledge, skills, and behaviors learned in training.

   Information absorption

   Transfer of training

   Cognitive adoption

   Rationalizing

2 points

QUESTION 42

1. _____ refers to the degree to which work units are grouped based on functional similarity or similarity of work flow.

   Departmentalization

   Centralization

   Decentralization

   Work-flow analysis

2 points

QUESTION 43

1. One approach to managing _____ is through affirmative action policies.

   conflict

   diversity

   repatriation

   turnover

2 points

QUESTION 44

1. _____ training programs assess the benefits for a small group of trainees before a company commits more resources.

   Cost-assessment

   Collaborative

   Pilot

   Team leader

2 points

QUESTION 45

1. Which of the following is not a recommendation for developing an effective performance management system?

   Mirror the corporate culture and values

   Differentiate performance subjectively and effectively

   Adjust the system as required

   Communicate the total rewards system

2 points

QUESTION 46

1. A measure that results in dramatically different ratings over time lacks:

   internal consistency reliability.

   interrater reliability.

   intrarater reliability.

   test-retest reliability.

2 points

QUESTION 47

1. Companies that have clear goals and management criteria, train evaluators, use the rankings along with other HR metrics, and reward good performance find the following ranking technique useful.

   Paired comparison

   High/low ranking system

   Forced distribution

   Strictness

2 points

QUESTION 48

1. Which attribute approach to performance management is the most frequently used?

   Behaviorally anchored rating scales

   Mixed standard scales

   Behavior observation scales

   Graphic rating scales

2 points

QUESTION 49

1. Job analysis provides all but one of the following managerial benefits. Identify the exception.

   It provides managers with an understanding of the work-flow process.

   It enables managers to make more accurate hiring decisions.

   It provides an avenue for communicating policy information to employees.

   It enables managers to more accurately evaluate subordinates' performance

2 points

QUESTION 50

1. Which of the following is true about diversity training?

   Only large companies are doing it today.

   Prior to the 1980s, there was little of none being done in Corporate America.

   By 2010, less than 25% of large companies were doing it.

   The majority of Fortune 500 companies are not doing it.

2 points

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