1: which of the following is true and should be remembered when developing questions?

a) once the client and researcher agree on what needs to be asked, wording a question is easy.

b) a single word can make a difference in how respondents respond to a question.

c) As long as the question contains words we commonly use in speaking, there will be no bias.

d) respondents will not use literal interpretations to answer questions.

e) the word anybody is always safe to use in question development

2: the ___ is characterized by non-responsiveness and self-selection bias.

a) online survey

b) in-office interview

c) mall-intercept survey

d) mail survey

3: the _____ is a poor choice for conducting a survey with many open-ended questions.

a) in-home interview

b) in-office interview

c) mall-intercept interview

d) telephone interview