1) Which of the following questions best relates to the balanced? scorecard's internal business processes? perspective?

A. How do we streamline operations to lower costs to increase? profits?

B. How do we motivate employees so that they can become more? productive?

C. How can our processes be executed in such a way as to increase value to? customers?

D. How can we increase our market? share?

2) A company produces three products from a joint production? process: A,? B, and C. As a percentage of total sales? value, A represents? 50%, B? 49.5%, and C? .5%. Product C could be considered? a:

A. waste product

B. main product

C. primary product

D. byproduct