1 Which of the following situations is best suited for using the chat feature?

a presenter showing a video via screen sharing to a team of six people

a remote meeting of three people all looking at a diagram

a remote presentation to thirty people

2 Rick is scheduling a meeting to discuss marketing strategies for next quarter. He invites the marketing team and a few members from the sales team in case any salespeople want a preview of next quarter's strategy. Which of the following best practices did Rick fail to consider?

indicating whether participants are invited or required to attend

setting appropriate calendar reminders

anticipating that others might have events not scheduled on their calendar

3 Which of the following strategies will best help prevent people from interrupting to ask questions in a multi-person call?

sit up straight or walk around

announce that Q&A will be at the end of the call

do time check

4 A web sharing conference is best suited for which of the following scenarios?

a quick update about a project

a meeting where emotional topics will be discussed

a marketing executive showing people in remote locations a new ad campaign video

5 Which of the following is NOT a good strategy when dealing with a hybrid screen share meeting?

describe what causes laughter or another emotional response in the room

send any visual component of the meeting to remote participants beforehand

mute the phone whenever an important person in the room is talking so he or she isn't interrupted

6 Which of the following is NOT a strategy for showing a presentation by sharing your screen?

navigate slides using directional language

load the presentation before sharing your screen

point at important parts of the presentation

7 On Friday, Eva schedules a meeting for the next Monday morning. On Monday morning, many participants are late or do not show up at all. Which of the following best practices did Eva fail to consider?

anticipating that others might have events not scheduled on their calendar

setting appropriate calendar reminders

indicating whether participants are invited or required to attend

8 Ned often needs to call people in other countries. Which of the following is the best method for him to use?

VOIP system

cell phone

Google Voice

9 Which of the following devices is the best to use when participating in a video call?

tablet

phone

desktop

10 A video call is best suited for which of the following scenarios?

a meeting between five people where a sensitive subject is being discussed

seven people going over some data

one person giving another a quick update about a project