1 Which of the following types of training is found to be the most common type of internal training at all levels of organization?

a.On-the-job training

b.Educational assistant programs

c.Informal training

d.Cross training

2 ________ is an instructional strategy based on the idea that people learn best if reinforcement and feedback are given as soon as possible after training.

a.Vertical integration

b.Benchmarking

c.Immediate confirmation

d.Just-in-time

3 Which of the following would be considered as an organization-wide source for needs assessment?

a.Job specifications

b.Performance appraisals

c.Employee KSAs

d.Customer complaints

4 When determining the types of employee training needed, management at La Jolla Memorial ________.

a.performs a needs assessment annually

b.takes inputs from patients

c.takes inputs from human resource administrators

d.conducts meetings with doctors

5 The national certification for nurses offered by Scripps Memorial Hospital is an example of their ________.

a.college training programs

b.mandatory training programs

c.on-the-job training programs

d.optional training programs

6 Which of the following is NOT part of Scripps' new graduate training program?

a.Decision-making tests

b.Simulation labs

c.Clinical skills tests

d.Physical fitness tests

7 ________ refers to the planned introduction of new employees to their jobs, coworkers, and the organization.

a.Mobilization

b.Benchmarking

c.Orientation

d.Screening

8 Developmental and career training is primarily used to ________.

a.address both operational and interpersonal problems and seeks to improve organizational working relationships

b.provide longer-term focus to enhance individual and organizational capabilities for the future

c.train employees in various legally mandated requirements

d.teach the basic processes of a specific job