1. Which units of government have developed the true capacity to measure performance? By what means do they achieve this goal? What new systems, tools, or techniques are required to measure performance effectively?

2.What approaches exist to improve government productivity? What problems exist in this endeavor? In your view, how important is it that we improve productivity of government programs? Why?

3.Have reform efforts such as the NPR or PMA made any difference in public opinion about the productivity and effectiveness of government programs?

4.What incentives can public administrators use to sustain these reforms after refocusing their mission and implementing PM systems and techniques?

5.How will the customer-service approach to government impact bureaucratic processes and relations with elected officials?

6.How do administrators (public and private) manage across unclear lines of demarcation or "fuzzy boundaries" between government agencies and other entities?

7.What can be learned from state and local contracting and public-private partnerships for the design and construction of public facilities that have led to innovative practices, shared efficiencies and risks, and improved delivery of services?

8.Does the market model eliminate participatory democracy from public-sector management? How will performance be measured on this dimension, and who will interpret the results?

9.If public administrators withdraw from direct contact with citizens by outsourcing or privatization, who is accountable to whom and for what results?

10.What difficulties might a public manager face when trying to implement new management techniques borrowed from the private sector?