1. You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including a general methodology such as Lean or Six Sigma. The approach will be used across the business, including application to areas such as: Sustainability across the organisation Revenue per customer interaction Operational costs Customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares Delivery lead times for customers http://australianhardware.simulations.australiantrainingproducts.com.au/australianhardware.simulations.learn.com.au/index.html Review Australian Hardware's documentation, including its strategic plans and operational plans. Then describe: What the organisation does How it does it What its goals and objectives are Who its stakeholders and customers are Its current systems and processes that facilitate continuous improvement Its improvement needs and opportunities for improvement